New consumer protection regulations in Armenia will come into force on July 1 as part of the agreement with the EU
22.06.2026,
11:10
New legislative regulations aimed at protecting consumer interests will come into force in Armenia on July 1, 2026, according to the Commission for the Protection of Competition and Consumer Rights.
YEREVAN, June 22. /ARKA/. New legislative regulations aimed at protecting consumer interests will come into force in Armenia on July 1, 2026, according to the Commission for the Protection of Competition and Consumer Rights.
The new regulations were developed within the framework of the Armenia-EU Comprehensive and Enhanced Partnership Agreement and are aimed at expanding consumer protection guarantees.
According to the regulations, a warranty period of at least two years is established for new goods, and at least one year for used goods. The seller is required to clearly indicate all defects of the used product.
During the warranty period, if a product is found to be non-compliant, the consumer has two months to contact the seller and request free repairs, a replacement with a similar product, a proportionate price reduction, or contract termination and a refund.
A general period of 20 days is established for repairs. If repairs are not possible within this timeframe, another reasonable period may be established, of which the consumer must be provided with full and clear information.
The product must be replaced within seven days, and this period may be extended to 20 days if necessary. In this case, the buyer must be provided with a new product, and the warranty period for it begins again.
Furthermore, when repairing or replacing durable goods, the seller is obligated to provide the consumer with the product for temporary use.
According to the new rules, the burden of proof of product conformity lies with the seller during the first year after purchase, and with the consumer thereafter.
According to the Commission, the new provisions were presented to representatives of businesses, NGOs, and government agencies during a meeting initiated by the Commission. Participants also discussed the criteria for the admissibility of comparative and misleading advertising, as stipulated by the Law "On Advertising."
The Commission recommended that business entities proactively implement procedures for receiving and reviewing consumer complaints. A special guide is planned to facilitate the implementation of the new regulations.
The new regulations were developed within the framework of the Armenia-EU Comprehensive and Enhanced Partnership Agreement and are aimed at expanding consumer protection guarantees.
According to the regulations, a warranty period of at least two years is established for new goods, and at least one year for used goods. The seller is required to clearly indicate all defects of the used product.
During the warranty period, if a product is found to be non-compliant, the consumer has two months to contact the seller and request free repairs, a replacement with a similar product, a proportionate price reduction, or contract termination and a refund.
A general period of 20 days is established for repairs. If repairs are not possible within this timeframe, another reasonable period may be established, of which the consumer must be provided with full and clear information.
The product must be replaced within seven days, and this period may be extended to 20 days if necessary. In this case, the buyer must be provided with a new product, and the warranty period for it begins again.
Furthermore, when repairing or replacing durable goods, the seller is obligated to provide the consumer with the product for temporary use.
According to the new rules, the burden of proof of product conformity lies with the seller during the first year after purchase, and with the consumer thereafter.
According to the Commission, the new provisions were presented to representatives of businesses, NGOs, and government agencies during a meeting initiated by the Commission. Participants also discussed the criteria for the admissibility of comparative and misleading advertising, as stipulated by the Law "On Advertising."
The Commission recommended that business entities proactively implement procedures for receiving and reviewing consumer complaints. A special guide is planned to facilitate the implementation of the new regulations.
